**OUR COVID POLICY**
We are 100% confident there will be football, and we are
willing to put our money where our mouth is. As such, we
are offering a “guarantee” that there will be a season. In
the event the NFL cancels the season without playing any
regular season games, we will ship you a brand new set of
identical style/size labels for the 2021 season FREE. This
guarantee applies to any kits/labels ordered from our
website prior to August 1, 2020.
This policy applies only to orders placed directly on
www.draftkits.co and is not extended to cover purchase made
on other platforms, like eBay, Etsy or Amazon. If you return
your item, or are issued a refund for any reason, you will be
excluded from this guarantee for that specific purchase.
Orders from CANADA will receive the labels FREE but will be
responsible for any shipping charges.
Due to COVID-19, USPS is taking longer than usual to
deliver packages. Please allow extra time in addition
to the delivery estimates below for your kit to arrive
in time for your draft.
SAME DAY SHIPPING on stock kits
On orders placed & paid by cutoff time
Cutoff : Mon – Fri: 5pm EST
Sat: Noon EST
Sun: NO SHIPPING
*add extra time for custom kits
For US addresses
1st Class – approx 3-5 days
Priority – approx 2-3 days
Express – Guaranteed 1-2 days
For Canada addresses
1st Class – approx 15 days
Priority – approx 6-10 days
Express – approx 3-5 days
ALL days stated above are business days.
DO NOT include day of shipping in calculation.
All kits are shipped via USPS (mail).
If you would like your kit shipped via UPS, please
contact us prior to ordering for a quote.
All Payments are processed through Paypal.
This protects you as the buyer.
You do NOT need a Paypal account to checkout.
Just enter your preferred credit/debit card during checkout.
All transactions are covered by Paypal’s buyer protections FREE of charge.
Your credit/debit card information is never shared with us or stored on our servers.
We do everything possible to get you what you order as quickly as possible.
In the event we have made an error, please contact us via email
at firstname.lastname@example.org and we will be happy to do whatever we can
to resolve the issue.
We want you to be happy with your DraftKits.co purchase.
If there are any issues with your item, please contact us first.
If you need to return an item, returns are accepted within 7 days
of receipt of item. Item must be returned in original, unused condition.
Buyer is responsible for any return shipping costs. We are unable to refund any
amount you paid for shipping either to you initially or as part of your return.
For the protection of both buyer and seller, all items must be returned using a
service with tracking.
Returns will be inspected and refunds will be issued within 2 days
of receipt of return to original payment method.
RETURNS CANNOT BE ACCEPTED ON CUSTOM DRAFT BOARDS!
Your personal information is used by us and only us in the fulfillment
of your order and to contact you in future years with special discount offers.
You can opt out of these offers at any time by unsubscribing. Unlike Facebook,
we don’t sell, trade, give away or handle your information in any immoral or
shady way for our financial gain.
Your financial information, including credit/debit card information is contained
in Paypal during the checkout process and is never communicated to us.