The USPS is currently taking longer than normal to deliver some
(thankfully not ALL) packages. This is not normal but it is the
reality we now live in. We strongly encourage you to upgrade to
UPS ground shipping at checkout to ensure you get your draft kit
in time for your draft. Due to the pandemic, and the fact that
delivery is out of our control, we cannot issue refunds/accept
returns for late arriving kits that were shipped using USPS. We
will continue to offer our normal returns policy on any items
shipped via UPS. We apologize for this new change. We value our
customers and strive to provide the best service in the industry,
and this is a decision we did not make lightly. We hope to return
to normal in 2021.
SAME DAY SHIPPING on stock kits
On orders placed & paid by cutoff time
Cutoff : Mon – Fri: 5pm EST
Sat: Noon EST
Sun: NO SHIPPING
*add extra time for custom kits
For US addresses
1st Class Mail
Express Mail – Guaranteed 1-2 days
UPS Ground – Anywhere in the lower 48 states in 4 days
For Canada addresses
1st Class International
Priority Mail International
Express Mail International
ALL days stated above are business days.
DO NOT include day of shipping in calculation.
We do everything possible to get you what you order as quickly as possible.
In the event we have made an error, please contact us via email
at firstname.lastname@example.org and we will be happy to do whatever we can
to resolve the issue.
All Payments are processed through Paypal.
This protects you as the buyer.
You do NOT need a Paypal account to checkout.
Just enter your preferred credit/debit card during checkout.
All transactions are covered by Paypal’s buyer protections FREE of charge.
Your credit/debit card information is never shared with us or stored on our servers.
We want you to be 100% happy with your DraftKits purchase.
If there are any issues with your item, please contact us first.
Due to Covid impacts on the USPS, we cannot accept returns or issue refunds for
any shipments made via USPS as of 8/16/20. We will only issue refunds for items
incorrectly shipped by us or damaged in transit by USPS.
Orders shipped via UPS will still be covered by our normal returns policy, and may
be returned within 7 days of receipt of item. The cost of return shipping is at the
buyer’s expense, and must be returned using a service with tracking. This is to
protect you and us both, as it provides proof of your return.
RETURNS CANNOT BE ACCEPTED ON CUSTOM DRAFT BOARDS!
**OUR COVID POLICY**
We are 100% confident there will be football, and we are
willing to put our money where our mouth is. As such, we
are offering a “guarantee” that there will be a season. In
the event the NFL cancels the season without playing any
regular season games, we will ship you a brand new set of
identical style/size labels for the 2021 season FREE. This
guarantee applies to any kits/labels ordered from our
website prior to August 1, 2020.
This policy applies only to orders placed directly on
www.draftkits.co and is not extended to cover purchase made
on other platforms, like eBay, Etsy or Amazon. If you return
your item, or are issued a refund for any reason, you will be
excluded from this guarantee for that specific purchase.
Orders from CANADA will receive the labels FREE but will be
responsible for any shipping charges.
Your personal information is used by us and only us in the fulfillment
of your order and to contact you in future years with special discount offers.
You can opt out of these offers at any time by unsubscribing. Unlike Facebook,
we don’t sell, trade, give away or handle your information in any immoral or
shady way for our financial gain.
Your financial information, including credit/debit card information is contained
in Paypal during the checkout process and is never communicated to us.