Answers to your most commonly asked questions

  • How up to date are your labels?

    We have the most up to date label sets of anyone on the market., PERIOD! We not only ship you a fully printed set of player labels, we also include a single blank sheet in all of our kits for our UPDATE SHEET. With our included instructions, you can print at home the single page Update Sheet, allowing you to get updated labels right up until the time you draft. Even if a player is traded while your kit is in transit, the Update Sheet has you covered. Dont worry, if you dont care about the update sheet, you can use the full set of printed labels that are shipped in your kit.

  • Do you offer an 8 team board?  What about 10 teams, etc?

    In order to minimize cost, our stock draft boards are printed in large runs of several thousand at a time. Because of this, we offer a stock board that can be used for UP TO a certain number of teams/rounds. If you have fewer teams/rounds, you can either trim that part off or just leave it blank. Should you want a board sized exactly to your league, we do offer REUSABLE Custom draft boards for leagues of all shapes & sizes.

  • How quickly will my kit ship?

    Your kit will ship the same day your order is placed & paid if ordered before 5pm EST M-F, or Noon EST Sat. Orders placed after these times or on Sundays will ship the following day. There is no shipping on Holidays (Memorial Day, Juneteenth, July 4th) or any day the shipping carriers choose to celebrate them should they fall on their normal day off.

  • How quickly will I get my kit?

    It depends on several factors, including the shipping method chosen, your location, and the carrier. All of our items ship from Saginaw, TX (DFW area) Estimated transit times to your location are displayed at checkout. While these are fairly accurate estimates, the are not guarantees. We do not deliver your kits, we use USPS and UPS to do so. Unfortunately, once we tender your package to them, we no longer have control over it. In some cases, packages can take longer than the displayed transit times due to carrier delays. Please refer to the top of this page for more info.

  • There is a problem with my order?

    We are terribly sorry there is an issue. We would love the opportunity to make it right. Please email us at info@draftkits.co so we can resolve this.

  • Do you accept returns?

    We want you to be happy with your purchase from us. Should you wish to return your purchase, we are happy to accept returns on any stock items. Due to their uniquely personal nature, CUSTOM items are not able to be returned. Please contact us via email within 14 days of your item's delivery at info@draftkits.co so we can work with you to get you the item you want or a refund. All return shipping is at the buyer's expense. Unfortunately, any shipping cost paid at the time of purchase is not refundable. Please see top of page for more details.

  • How secure is my payment?

    Incredibly secure. All Payments are processed using PCI compliant encryption by our payment processor. This is fully encrypted on their end and protects you as the buyer. We do not receive complete credit card numbers or bank account numbers. Your complete credit/debit card information is never shared with us or stored on our servers.

  • How is my privacy protected?

    Please refer to our specific Privacy Policy page link at the bottom of every page.