FAQ

How up to date are your labels?
   We have the most up to date label set of anyone on the market.  
   With our print at home single page Update Sheet, you can get updated labels right up to your draft.  
   Even if a player is traded while your kit is in transit, the Update Sheet has you covered.  
   Dont worry, if you dont care about the update sheet, you can use the full set of printed labels in your kit. 
Do you offer an 8 team board?  What about 10 teams, etc?
   In order to minimize cost, our stock draft boards are printed in large runs of several thousand at a time.  
   Because of this, we offer a stock board that can be used for UP TO a certain number of teams/rounds.  
   If you have fewer teams/rounds, you can either trim that part off or just leave it blank.
   Should you want a personalized board sized exactly to your league, we do offer REUSABLE Customs.  
How quickly will my kit ship?
  Your kit will ship the same day your order is placed & paid if ordered before 5pm EST M-F, or Noon EST Sat.  
  Orders placed after these times or on Sundays will ship the following day.  
  There is no shipping on Holidays (Memorial Day, Juneteenth, July 4th) or the day the carriers celebrate them.
How quickly will I get my kit?
   This is the #1 question.  It depends on shipping method and your location.  
   Expected transit times to your location are displayed at checkout.  
   Please refer to the Shipping & Policies page for more info.  
There is a problem with my order?
   We are terribly sorry there is an issue.  Please email us at info@draftkits.co so we can resolve this.
Do you accept returns?
   Yes, within 14 days of delivery.  Please refer to the Policies tab for more detailed information.
How secure is my payment?
   Incredibly secure.  Your payment is processed by Paypal, and we never receive the details of your payment.
How is my privacy protected?
   You personal information is only used by us to complete your order. 
   Additionally, we will email you in future seasons with promo codes or discounts.
   If you no longer wish to receive these emails, just click on unsubscribe.     
   We DO NOT sell, trade or share our contact list.